Faiz Resort Pahalgam values your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you share with us through our website, booking enquiries, direct reservations, and guest communications.
1. Information We Collect
We may collect details such as your name, phone number, email address, preferred stay dates, number of guests, special requests, and any other information you submit through our forms, booking enquiries, WhatsApp, email, or phone conversations.
2. How We Use Your Information
We use your information to respond to enquiries, process reservations, provide booking support, personalise guest communication, manage stay requests, and improve our services and website experience.
3. Sharing of Information
We do not sell your personal information. Your information may be shared only with trusted service providers or booking partners where necessary to complete your reservation, respond to your enquiry, or support operational requirements.
4. Communication
By submitting your details, you allow us to contact you regarding your enquiry, reservation, or related hospitality services through phone, email, or messaging platforms such as WhatsApp.
5. Data Security
We take reasonable administrative and technical steps to protect your personal information from misuse, unauthorised access, disclosure, or loss. However, no online transmission or storage method can be guaranteed to be completely secure.
6. Cookies and Website Usage
Our website may use basic cookies, analytics tools, or server logs to understand traffic patterns, improve usability, and maintain site performance. This data generally does not identify you personally unless you choose to provide personal information through forms.
7. Third-Party Links
Our website may contain links to third-party booking engines, maps, or social platforms. Once you leave our website, your information will be governed by the privacy practices of those third parties.
8. Your Rights
You may contact us to request correction or removal of personal information you previously shared with us, subject to legal, operational, or booking-related obligations.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or website changes. Any revised version will be posted on this page.
10. Contact Us
For privacy-related questions, please contact us at reservation@faizresorts.com or call 7006320206.
